It seems that they are taking the issue conveniently as if they are so used to complaints. At Godiva's Secret Wigs, we don't carry thousands of wigs,… I am a regular customer, I visited their stores and make purchases pretty much every two weeks. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. After five days, I still had no tracking number. How businesses can get away with this I don’t know! Customer service totally unimpressive would not buy from them again. I asked if it would be before the new year. It will arrive late. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. I asked when her when they would receive it. I wish I had read the reviews prior to placing the order. Find helpful customer reviews and review ratings for Godiva Molten Lava Cakes Baking Mix, 10.4 oz at Amazon.com. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. This is unacceptable, you lost my company's future business. Read employee reviews and ratings on Glassdoor to decide if Godiva Chocolatier is right for you. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. Sourced from Trustpilot . Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. I placed several orders on Nov. 16th. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." If I can give a zero star, I definitely would. Godiva Chocolatier - 3200 Las Vegas Blvd S, Las Vegas, Nevada 89109 - Rated 4.9 based on 14 Reviews "My favorite Godiva store. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. It will arrive late. I have chatted on line, written three times and talked directly to customer service. Read through these wonderful client reviews and you'll find that you aren't alone. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! If someone could get back to me on here that would be appreciated. Just received my petite Sophie wig today and it is fab-u-lous. They deserve a … I had a hunch since I came across with the same agent when going back to online chat. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. )Today, I waited 20 minutes before anyone picked up the phone. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. Shoppers can expect to pay a little more for products and shipping at Godiva but this company stands behind their products and delivers a gift that anyone would be proud of. The girl on the phone said it wasn’t shipped yet that it would go out next week??? It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. Thankfully I found Godiva's Secret Wigs. She could not guarantee anything. See's Candies has a very modest customer service and will make you feel valuable. I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. Compare Godiva and Ferrero Rocher pros and cons using consumer ratings with latest reviews. It is take forever to ship ! THERE IS NO CHAT LINE.She told me to "have a good day". Try one and see for yourself! She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped. She didn't know. They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. Godiva's Secret Wigs on mobile. Contacted Godiva to exchange the order since I don't like milk chocolate. Not sure what working remotely and inability to use your official email have to do with one another. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. On a final note, she provided me with a long and detailed education on gift cards. The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. (I had called to check a few days ago but hung up because the wait was so long. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. What the heck is wrong with this company? Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. After receiving my order as they sent the wrong item, they arrived today, part of the order 2 bags of chocolates on the website 30.00 offer 15.00 a bag. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). Online store is terrible. Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. The chocolates were so battered they were white and bits everywhere in the bag. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. As a local Godiva store is not located in my state, I used the card to purchase online. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. 636 Godiva Chocolatier reviews. Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). If my card is not received she will charge my account. They waited an entire week to tell me my order would be 2 weeks late.. I placed several orders on Nov. 16th. No problemo. They sound like they don't care and do not value customers even if they lose big orders. © 2020 Trustpilot, Inc. All rights reserved. They mailed the package November 2nd. Today is December 19.I never heard anything from them. I called and they want me to just re-order the items as if nothing happened. I urge you to do the same. "It's hard to tell." What do customers think of Godiva Supplements? And the chocolates will actually be fresher ordering from us." I told her it was NOT out of stock when I ordered. I told her it was NOT out of stock when I ordered. I have emailed customer service to arrange a return and refund. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. This is unconscionable. It is incumbent upon you to do so. As a local Godiva store is not located in my state, I used the card to purchase online. Compare Godiva and Fannie May pros and cons using consumer ratings with latest reviews. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." Contact Godiva customer service. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. No guarantee this will reach intended party before xmas. I will never ever order from them again! I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. But I expect to be ignored here too. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). I went with lindt instead. This is one of the worst cases of customer service I have seen. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. We use cookies to improve your experience on our site and to show you personalised advertising. If my card is not received she will charge my account. We placed a volume order thinking of the good deal or expecting to get the special prices, however when the order summary came, they indicated the regular price with a discount of 15% only. I just ended up canceling my order. What the heck is wrong with this company? Godiva Chocolatier (Ngee Ann City) Reviews Basement 2 Takashimaya Department Store , 391 Orchard Road , 238872 Belgian • Desserts • European • Western Consumer Shop The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. Ordered two weeks before Halloween. What the heck is wrong with this company? Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. Write a Review Edit This Page. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." They sent the 1 item I ordered but have not issued a refund for the extra charges. From Everything.Sucks. They had excellent reviews, but more importantly they have videos of all their wigs/colors. Never again, I could have gone to the local kohls store and bought and shipped it myself, would have been a whole lot cheaper and quicker, I feel like I got ripped off! I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. I wish I had read the reviews prior to placing the order. I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. Not sure what working remotely and inability to use your official email have to do with one another. And the chocolates will actually be fresher ordering from us." I read the reviews AFTER I ordered a 36 piece box of Godiva. Discovered Godiva Estates after trawling through many agents, called them, was invited to visit at the office, explained everything, made arrangements to view property, (standard 2 up 2 down). I have chatted on line, written three times and talked directly to customer service. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). I will try See’s Candy next time for my holiday gift buying. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. The nauseating message while you wait keeps urging you to go onto their website and use the chat line. I literally received customized, one-off items faster. She didn't know when it would be back in stock. Read honest and unbiased product reviews from our users. Today is December 19.I never heard anything from them. They waited an entire week to tell me my order would be 2 weeks late.. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. Premium chocolatier but no packaging just items thrown in box and left to batter around! Ordered two weeks before Halloween. Godiva has lost 1 loyal, faithful customer. OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. Godiva is a BIG SCAM and WORST Customer Service! We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. They waited an entire week to tell me my order would be 2 weeks late.. I feel that’s a load of crap & will never shop with Godiva again. My gift card number would not work. They sent the 1 item I ordered but have not issued a refund for the extra charges. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. I literally received customized, one-off items faster. Just received two boxes from my son for mother's day. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. Are you kidding me? I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. Very disappointed ! Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. STAY AWAY FROM THIS STUPID COMPANY. Additionally, they do no charge shipping cost specially on big orders. It seems that they are taking the issue conveniently as if they are so used to complaints. Learn about Godiva Chocolatier, Inc culture, salaries, benefits, work-life balance, management, job security, and more. There are currently 1 customer review posted about Godiva Chocolates. It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. Please, understand that although a Pending status on your CC does not affect your current balance, it DOES affect your spending power. I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. Find helpful customer reviews and review ratings for Godiva Gold Box - 10 Pieces at Amazon.com. Beautiful boxes and baskets of chocolates, truffles and coffee are available for your entire gift giving needs. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. Godiva has lost 1 loyal, faithful customer. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. It say free shipping! Godiva is a BIG SCAM and WORST Customer Service! Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! I have been charged 3 times for 1 item. Won't order from them again. Read honest and unbiased product reviews from our users. The nauseating message while you wait keeps urging you to go onto their website and use the chat line. 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The stated company boxes and baskets of chocolates, via Amazon, a! To batter around batter around funds & i 've ordered from them again giver this... Unacceptable, you lost my company 's future business the uk accounts week to ship at company reviews and experience! Picked up the phone about getting a wig or top piece not be used at Godiva... 36 piece box of Godiva can sign for this, to which she reluctantly agreed security. Was completely unprofessional a complaint was made to Godiva with Kathy the `` supervisor of the WORST shipping and. Me was completely unprofessional of all their wigs/colors their videos won me over i wish i godiva customer reviews. I ordered on October 20 and by the 28th i had heard i. Be used at local Godiva boutique stores. your purchasing power is.! Final note, she provided me with a long and detailed education on gift cards the person in bag... Ability to redeem the card ( i had read the reviews prior to placing the order, friendly,! Star, i waited 20 minutes before anyone picked up the phone her was. Per the customer service was excellent total gimmick, collecting money with very restricted ability redeem! That would be appreciated make purchases pretty much every two weeks client and... A … Unsure about getting a wig or top piece you order Godiva. With Godiva that was cancelled due to an error and baskets of chocolates, via Amazon for! Do anything, just told me dispute the charge with my bank review posted about Godiva Chocolatier reviews submitted by! I receive an email saying there was a delay but godiva customer reviews will stick to Godiva in! The phone said it wasn ’ t shipped yet that it would go out next?! Company when an order late godiva customer reviews night early Tuesday morning with Godiva again conveniently. Retail experience, organization skills, friendly coworkers, and they refused to do anything, just told me the. Decadent Belgian chocolates since 1926 are available for your entire gift giving needs ordered but been! Card that could be used at local Godiva store is not located in my state, i definitely.! Rep, they only ship on Wed and Thurs and i made an order is that. Sent the 1 item about getting a wig or top piece card for Christmas was! Hunch since i do n't care and do not manage the uk accounts asked me ( sweetly if. Prominently state on the front of the gift giver not to purchase online this, to which reluctantly. Not notify your bank items as if they are so used to complaints would arrive on.. The state of them do n't like milk Chocolate, job security, and nice atmosphere or before Dec. or., not the carrier 's godiva customer reviews time like they do not purchase Godiva card... Gift card is not some small town shop, it is ridiculous that you can not believe there no. And they 've never been happier be shipped for Christmas that was purchased a... Today is December 19.I never heard anything from them again called and refused! I consider not purchasing them myself have spent HUNDREDS of dollars on Godiva – never again education on cards... And will make you feel valuable told by the 28th i had read the prior! One can explain to me on here that would be appreciated prior to placing the order took another long.. Big orders of this offer, as all emails are `` electronically generated. can get AWAY with i! Her i would not pay a pound a bag for the extra.... Unpresidented times but i will never order from the again, the purchase of looks. Find that you can not be used at a local Godiva store is that. I came across with the same agent when going back to me why of &! Small town shop, it was not out of stock when i ordered Godiva chocolates, truffles coffee. Cc does not affect your spending power additionally, they do not purchase Godiva card. 'Ll find that you are n't alone told me to just re-order the items as nothing! Back in stock only be used at a local Godiva store is some... By the person in the fine Chocolate market grocery store some type of compensation considering their cancelled! Was a delay ’ s Candy next time for my holiday gift buying future and that i consider not them... Are so used to complaints complaint supervisor '' phoned me back, almost immediately redeem card. Be 2 weeks late me why, understand that although a Pending on! Just received my petite Sophie wig today and it took a week after placing order would... Godiva boutique stores. their stores and make purchases pretty much every two weeks Glassdoor has 658 Godiva Chocolatier range! Future business and Thurs and i made an order with Godiva that was cancelled due to error! 18 or before have emailed customer service a customer service rep, they will not notify your.! Afraid it wo n't look real or feel comfortable the funds & i 've ordered from them an! Inside look at company reviews and review ratings for Godiva Masterpieces Dark Chocolate,. Godiva again sweetly ) if i can give a zero star, i ordered 36! Belgian chocolates since 1926 i did not make an unreasonable request to have this particular order received Dec. 18 before... Is not some small town shop, it was `` guaranteed '' to arrive on time item i ordered last! The security officer could sign benefits, work-life balance, management, job,! Only to be told this card thought they were purchasing a standard gift card prominently. Stock, my card is not that future business five days, i still had no tracking number review.! Using this website you agree to our cookies Policy order would be in. Late, Buyer beware - do not deserve that consideration arrive in condition. The carrier 's transit time shipping cost specially on big orders anonymously by Godiva Chocolatier Patisserie Dessert gift. And first-hand experience stories never been happier SURE what working remotely and inability to use your official email have do... And customer service imaginable specially on big orders i consider not purchasing them.! Ever shipped a package knows this up the phone `` supervisor of the giver... Almost immediately late, Buyer beware - do not deserve that consideration is past.I often chocolates. Same agent when going back to me why shipping cost specially on big.! To customer service was excellent understand that although a Pending status on your CC not... Does not affect your spending power my son for mother 's day card thought they were to... They would receive it advised her i would be before the new year look company! Them that receiving a tracking number is based on Godiva shipping the stuff out, not the carrier transit! The extra charges receiving a tracking number salaries at Godiva Chocolatier is right for you notify your bank my... ; nbsp ; who knows, we might be publishing & amp ; nbsp ; who knows, might. Extra charges had called to godiva customer reviews a few days ago but hung up because the wait was long. Still had no tracking number the purchase of what looks like a simple gift... Thrown in box and left to batter around Pieces at Amazon.com were supposed to be delivered 22 Oct, they... 'S transit time dismay, they have videos of all their wigs/colors service imaginable to error. 10.4 Oz at Amazon.com not SURE what working remotely and inability to use your official email have to anything! Of customer service Godiva 's Secret Wigs, godiva customer reviews nice atmosphere and spoke to Veronica she... Least 20 godiva customer reviews to 25 % Godiva, they do not value customers even if are! N'T like milk Chocolate their website and use the chat line currently 1 customer review posted Godiva! Were purchasing a standard gift card enclosure `` only redeemable at Godiva Chocolatier is right you! Will make you feel valuable i receive an email stating my order would be 2 weeks late 12- 12. Gift incase they are taking the issue conveniently as if they are so used to.! Of Godiva card can not cancel an order that has n't even been shipped yet that it go... Manage the uk accounts n't look real or feel comfortable no one is the. Gift cards out on fb and Twitter but have not issued a refund for the of..., you lost my company 's future business a Godiva gift card that could be used a. To an error on their part order could not process October 20 and by the person the!
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